In an emergency contact 000
Compliments and Complaints
Compliments or Complaints can be directed in person or in writing to the Practice Manager. If you do not feel your complaint can be addressed at the practice level, you may direct it to the Community and Health Services Complaints Commissioner, Level 9, Eclipse House, 197 London Circuit, Canberra City (PO Box 977 Civic Square, ACT 2601), or telephone (02) 6205 2222.
The staff at Tuggeranong Square Medical Practice respect your right to Privacy. Information collected by TSMP will be used for the purpose of providing treatment to you. We may disclose your health information to other health care professionals , or require it from them if, in our judgment, it is necessary in the context of your treatment.
Your patient history and treatment records will be kept at TSMP. If you would like to inspect your records or seek and explanation from your doctor please make an appointment and your Doctor will be happy to go through your records with you.
Should you require copies of your records or for your records to be transferred to another Medical Practice you will need to provide the request in writing along with a photo copy of your photo ID. A fee is charged for this service, you will be informed of the fee to be paid prior to your records being sent.